Privacy Policy

1. Overview

888casino ("we", "us", "our") is the data controller responsible for the personal information collected through the 888casino Platform. We are committed to handling your personal data with transparency, integrity, and in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data. It applies to all users of the 888casino Platform, including registered players, visitors, and any individual who contacts us through our support channels.

We encourage you to read this policy in full. If you have questions about any section, our Data Protection Officer can be reached at the contact details provided at the end of this document.

2. Data We Collect

888casino collects personal data through several channels, including account registration, identity verification, gameplay activity, payment processing, and your interactions with our customer support team. The categories of data we collect include:

2.1 Identity and Contact Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (used to verify the 21+ age requirement);
• Residential address, including barangay, city, and province;
• Email address and mobile number;
• Nationality and country of residence.

2.2 Verification Documents

• Copies of government-issued identification (e.g., Philippine passport, UMID, SSS ID, driver's licence, PhilSys national ID);
• Proof of address documents (e.g., utility bills, bank statements);
• Source of funds documentation where required for compliance purposes.

2.3 Financial Data

• GCash or PayMaya mobile wallet identifiers;
• Bank account details for BPI, BDO, Metrobank, or other supported Philippine banks;
• Transaction history, including deposit amounts, withdrawal requests, and timestamps;
• Account balance information.

2.4 Gameplay and Behavioural Data

• Game session logs, including games played, wager amounts, and outcomes;
• Login timestamps and session durations;
• Responsible gaming tool usage (e.g., deposit limit settings, self-exclusion requests);
• Bonus and promotion activity.

2.5 Technical Data

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Cookies and similar tracking technologies (see Section 8);
• Referring URLs and navigation paths within the Platform.

2.6 Communications Data

• Records of your correspondence with our customer support team;
• Feedback, survey responses, and complaint records;
• Email and in-platform notification preferences.

3. How We Use Your Data

888casino uses the personal data we collect for the following purposes:

Purpose	Data Used
Account registration and management	Identity, contact, and verification data
Identity verification (KYC/AML compliance)	Identity data, verification documents, financial data
Processing deposits and withdrawals	Financial data, identity data
Providing and improving gaming services	Gameplay data, technical data
Responsible gaming monitoring	Gameplay data, behavioural data
Customer support and complaint handling	Communications data, identity data
Fraud prevention and security	Technical data, financial data, identity data
Marketing communications (with consent)	Contact data, gameplay preferences
Legal and regulatory compliance	All categories as required

888casino does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have provided explicit consent.

4. Legal Basis for Processing

888casino processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to upon registration, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, PAGCOR regulatory requirements, and tax reporting;
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improving our services, where such interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided clear and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Data

888casino does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: GCash, PayMaya, and Philippine banking partners (BPI, BDO, Metrobank) for the purpose of processing transactions;
• Identity verification providers: Third-party KYC service providers engaged to assist with document verification and fraud screening;
• Game software providers: Licensed game studios whose titles are hosted on the 888casino Platform, to the extent necessary for game delivery and fairness auditing;
• Regulatory authorities: PAGCOR and other competent Philippine government agencies, where disclosure is required by law or regulatory obligation;
• Legal and professional advisers: Lawyers, auditors, and compliance consultants engaged by 888casino, subject to professional confidentiality obligations;
• Law enforcement: Where required by a valid court order, subpoena, or other lawful process.

Any third party with whom we share your data is required to handle it in accordance with applicable data protection laws and our contractual requirements. We do not permit third parties to use your data for their own marketing purposes.

6. Data Retention

888casino retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and reporting obligations. Specific retention periods include:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and PAGCOR record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship;
• Customer support records: Retained for three (3) years from the date of the interaction;
• Marketing data: Retained until you withdraw consent or request deletion, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

7. Data Security

888casino implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and the 888casino Platform is encrypted using industry-standard TLS (Transport Layer Security) protocols;
• Access controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis, with role-based access controls enforced across all internal systems;
• Secure storage: Personal data is stored on secured servers with physical and logical access controls, regular vulnerability assessments, and intrusion detection systems;
• Staff training: All 888casino personnel who handle personal data receive regular training on data protection obligations and security best practices;
• Incident response: 888casino maintains a data breach response procedure. In the event of a breach that poses a risk to your rights, we will notify you and the relevant authorities in accordance with applicable law.

8. Cookies & Tracking Technologies

888casino uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. A cookie is a small text file placed on your device when you visit the Platform.

8.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Required for the Platform to function, including session management and security tokens	Session
Functional	Remembers your preferences such as language settings and responsible gaming tool configurations	Up to 12 months
Analytics	Helps us understand how players navigate the Platform so we can improve the user experience	Up to 24 months
Marketing	Used to deliver relevant promotional content based on your activity and preferences (with consent only)	Up to 12 months

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may affect the functionality of the 888casino Platform, including your ability to log in and access your account. Withdrawing consent for non-essential cookies will not affect your ability to use the core Platform features.

9. Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 888casino. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 12.

888casino will respond to all verified data rights requests within thirty (30) days of receipt. We may request proof of identity before processing your request to protect against unauthorised access to your data.

If you believe your data rights have not been adequately addressed, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

10. Minors

The 888casino Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. 888casino does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately using the details in Section 12.

11. Changes to This Policy

888casino reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When we make material changes, we will notify you by posting a prominent notice on the Platform or by sending an email to your registered address prior to the change taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the 888casino Platform following the posting of any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

Data Protection Officer, 888casino
Email: [email protected]

We aim to respond to all privacy-related enquiries within five (5) business days. For data rights requests, please allow up to thirty (30) days for a full response.

For general support enquiries, you may also reach our customer support team at: [email protected]